プライバシーポリシー
PRIVACY POLICY
TEUR ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
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1. BUSINESS INFORMATION
Business Name: TEUR
Australian Business Number (ABN): 44 116 631 091
Korean Business Registration Number: 629-17-02393
Email: teurworking@gmail.com
Address: 528/139 Lonsdale Street, Melbourne VIC 3000, Australia
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2. INFORMATION WE COLLECT
We collect the following types of personal information:
Personal and Contact Information:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
Payment Information:
- Payment card details (processed securely by our payment provider)
- Transaction history
Order Information:
- Products purchased
- Order history
- Purchase preferences
Technical Information:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
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3. HOW WE COLLECT YOUR INFORMATION
We collect information when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter or marketing communications
- Contact our customer service team
- Browse our website (through cookies and similar technologies)
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4. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
Order Processing and Fulfillment:
- Process and complete your orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Handle returns and refunds
Customer Service:
- Respond to your inquiries and requests
- Provide customer support
- Resolve disputes and troubleshoot problems
Marketing Communications (with your consent):
- Send promotional emails about new products, special offers, and updates
- Personalize your shopping experience
- Conduct surveys and gather feedback
Business Operations:
- Improve our website and services
- Analyze customer behavior and preferences
- Prevent fraud and enhance security
- Comply with legal obligations
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5. INFORMATION SHARING AND DISCLOSURE
We may share your personal information with the following third parties:
Service Providers:
- Shipping carriers to deliver your orders
- Payment processors to handle transactions (we do not store your complete payment card details)
- Email service providers for marketing communications
- Website hosting and maintenance providers
- Analytics providers to understand website usage
Legal Requirements:
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
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6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
- Order and transaction data: 7 years (as required by Australian tax and business laws)
- Marketing data: Until you unsubscribe or request deletion
- Account data: Until you request account deletion
You may request deletion of your personal information at any time by contacting us at teurworking@gmail.com
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7. YOUR PRIVACY RIGHTS
Under Australian privacy laws, you have the following rights:
Right to Access:
You can request a copy of the personal information we hold about you.
Right to Correction:
You can request that we correct any inaccurate or incomplete information.
Right to Deletion:
You can request that we delete your personal information, subject to legal retention requirements.
Right to Opt-Out:
You can unsubscribe from marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us at teurworking@gmail.com
Right to Lodge a Complaint:
You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information appropriately.
To exercise any of these rights, please contact us at teurworking@gmail.com
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8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality
- Deliver personalized content and advertisements
Types of Cookies We Use:
- Essential cookies: Required for website functionality
- Performance cookies: Help us understand how visitors use our website
- Functional cookies: Remember your preferences
- Marketing cookies: Track your browsing to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
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9. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from:
- Unauthorized access
- Accidental loss or destruction
- Misuse or alteration
- Unauthorized disclosure
Security measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through trusted providers
- Regular security assessments
- Restricted access to personal information
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
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11. CHILDREN'S PRIVACY
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at teurworking@gmail.com and we will delete it.
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12. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and stored on servers located outside of Australia. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than Australia.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
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13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
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14. AUSTRALIAN PRIVACY PRINCIPLES
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes:
- Collecting personal information only when necessary
- Using and disclosing information only for the purposes collected
- Ensuring information is accurate, up-to-date, and secure
- Providing access to your information upon request
- Responding to privacy complaints
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15. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: teurworking@gmail.com
Address: TEUR, 528/139 Lonsdale Street, Melbourne VIC 3000, Australia
For privacy complaints, we will:
- Acknowledge your complaint within 7 days
- Investigate and respond within 30 days
- Work with you to resolve the issue
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
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CONSENT
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.